Version v3, in force since 27 September 2026.
Vidia creates videos from real photos. These rules protect the people who appear in them and form part of the Terms of purchase. They also explain how we review content, how you can report a video and how to appeal a decision, as required by the European Digital Services Act (DSA).
What you can upload
- Photos of yourself or photos you have the rights to.
- Photos of other people only if they are aged 18 or over and have given you their permission to create the video.
- Photos of places, objects, pets and products that do not infringe the rights of third parties.
What is not allowed
- Photos showing minors, even in the background.
- Nudity, sexual or intimate content, including when only suggested, and any attempt to sexualise a person.
- Photos of other people without their permission, including celebrities, politicians and other public figures.
- Videos intended to deceive, impersonate someone, defraud, harass, humiliate, threaten or defame, or to spread disinformation about real events.
- Graphic violence, hate, discrimination, self harm or any illegal content.
- Protected brands, logos or works if you do not have the right to use them.
- Removing, covering or altering the watermark or the metadata indicating that the video was generated with AI.
- Using the service in an automated way or on a mass scale, or trying to get around the checks.
How we review content
- What we review. Every photo and every instruction, before payment and again before creating the video.
- How. With automated systems. We use an artificial intelligence model from Google (Gemini) that estimates whether there are minors, intimate or sexual content, violence or hate, plus a word filter for the instructions.
- If in doubt, it is not created. The thresholds are cautious. If the system cannot rule out that a minor appears, the video is not created.
- No prior manual review. No person reviews the photos before the video is created. A person reviews the decision when you ask us to or when we receive a report.
What happens if a photo or an instruction does not comply
- Before payment. We tell you straight away and you can try another photo or other instructions.
- After payment. We do not create the video, we refund its amount and we send you a statement of reasons with the decision, the rule applied, whether it was taken automatically and how to appeal. You can also find it in My videos.
- Serious or repeated breaches. We may cancel orders and block access.
- Criminal offences. If we detect signs of an offence that threatens people's life or safety, or of child sexual abuse, we keep the necessary information and report it to the authorities, as required by law.
How to appeal a decision
If you think we have rejected your photo or your instructions by mistake, write to us at help@vidiaapp.com within the following 6 months with your order number and your reasons. A person reviews the case and replies within 15 days at the latest. If we agree with you, we help you create the video at no extra cost. You can also go to the courts.
Reporting content
If a video made with Vidia uses your image without permission or breaks these rules, report it on the Report content page or by writing to help@vidiaapp.com. Explain why you believe it is illegal or breaks the rules, give the link or any detail that helps us find it, your name and your email, and confirm that the report is made in good faith. In cases of child sexual abuse you do not need to identify yourself.
We confirm that we have received the report, review it as a priority and objectively, remove anything that does not comply and inform you of our decision and how to appeal.
Points of contact
For users and for the authorities of the Member States, the European Commission and the European Board for Digital Services, Vidia's single point of contact is help@vidiaapp.com. We can help you in Spanish and in English.
Responsibility of the person uploading the photo
Whoever uploads a photo is responsible for having the right to use it and for having the permission of the people who appear in it. If we receive a complaint about a photo uploaded without the right to do so, we may provide your details to the person affected or to the authorities where the law allows or requires it.